Chapter 2 — AI Agents

Where are AI agents already being used?

AI Agents are already being used by various companies, from startups to large corporations, across a variety of sectors. Here are some real examples:

  • Law firm Allen & Overy is using Harvey to assist with legal tasks. Link

  • News agency Associated Press is using AI Agents to assist in content production. Link

  • Bank of Brazil is using Bia for customer service. Link

  • Cleveland Clinic is using AI Agents to assist in disease diagnosis. Link

  • Retailer Lowe’s is using LoweBot in its stores to assist customers. Link

  • Online learning platform Coursera is using AI Agents to provide feedback to students. Link

  • Fast-food chain McDonald’s is using AI Agents to personalize menus and offers. Link

  • Aircraft manufacturer Airbus is using AI Agents to optimize aircraft designs. Link

  • Insurance company Allstate is using AI Agents to process insurance claims. Link

  • Recruitment company Unilever is using AI Agents to screen resumes. Link

  • Streaming platform Spotify is using AI Agents to personalize playlists. Link

  • Energy company Enel is using AI Agents to forecast energy demand. Link

  • Hotel chain Marriott is using AI Agents to personalize guest experiences. Link

  • Agricultural equipment manufacturer John Deere is using AI Agents to optimize agriculture. Link

  • Logistics company DHL is using AI Agents to optimize delivery routes. Link

  • Retail chain Walmart is using AI Agents to manage inventory. Link

  • Telecommunications company Verizon is using AI Agents for customer service. Link

  • Car manufacturer Ford is using AI Agents to detect production defects. Link

  • Accounting firm KPMG is using AI Agents to analyze financial data. Link

  • Restaurant chain Domino’s is using AI Agents to process orders. Link


→ Next: 2.6 Will AI agents replace people?

↑ Contents